Sutherland Careers Work From Home Hiring for Processing Associate. Sutherland, an experience-led digital transformation company, is offering exciting career opportunities for individuals looking to contribute to non-linear growth and deliver exceptional experiences. This particular position, “Lead-Trans Processing,” is based in Chennai, Tamil Nadu, India. Here are the details you need to know:
Details About Sutherland Careers:
Company Website: www.sutherland.com
Job Role: Lead-Trans Processing
Qualification: Any Graduate
Batch: Recent Batches
Experience: Freshers
Salary: ₹4.1 LPA
Job Location: Bangalore
Last Date: ASAP
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Qualifications and Skills for Sutherland Careers:
To excel in this role, you should possess the following qualifications and skills:
Qualifications:
- Graduate in a relevant field.
Skills:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Familiarity with account management processes.
- Ability to work independently and collaboratively in a team.
- Attention to detail and accuracy in work.
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Job Responsibilities for Sutherland Careers:
As a Lead-Trans Processing at Sutherland, your role will involve a range of responsibilities related to account management and customer service. Here are the key responsibilities:
- Review and Monitoring:
- Review open accounts from the daily Ageing report.
- Monitor and maintain assigned accounts through collection calls, account adjustments, and customer reconciliations.
- Payment Collection:
- Collect customer payments following the due date.
- Follow up on payment arrangements and escalate in case of non-payment.
- Customer Service:
- Provide excellent customer service, including sending statements, processing customer refunds, and resolving client-billing problems.
- Issue Identification and Resolution:
- Identify issues attributing to account delinquency and discuss them with customers.
- Escalate issues with clients and coordinate with internal departments for resolution.
- Documentation and Compliance:
- Update Daily/Weekly trackers and perform self-quality checks.
- Ensure adherence to control and compliance.
- Collate documents for internal and external audits.
- Process Improvement:
- Actively participate in learning & development opportunities.
- Contribute to process improvements and their implementation.
- Team Coordination:
- Act as a liaison between Customer, Sales, Billing, and various internal departments.
- Interact and coordinate with support functions teams.
- Training and Backup:
- Prepare questionnaires for internal assessments.
- Act as a backup to the Team Lead as and when required.
How to Apply for Sutherland Careers?
All interested and eligible candidates can apply for Sutherland Careers online by the following link as soon as possible.
Application Link: Apply Here
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Conclusion:
Sutherland is committed to creating a workplace where individuals can thrive in their careers. If you are a graduate with a passion for account management and customer service, this role provides an excellent opportunity to contribute to Sutherland’s mission of making digital human in transformative ways. Join Sutherland’s dynamic team in Chennai and be part of a company that pioneers experience-led digital transformation. Apply now to embark on a rewarding career journey.
| Location | Batch | Degree |
|---|---|---|
| Banaglore | 2019 | B.E/B.TEch |
| Pune | 2020 | M.E/M.Tech |
| Hyderabad | 2021 | BCA |
| Mumbai | 2022 | MCA |
| Chennai | 2023 | BBA |
| Delhi | 2024 | MBA |
| Gurgaon | 2025 | B.Sc |
